What are the advantages of purchasing a bus ticket with SRS Travels?

SRS Travels Provides Safe, Reliable, Clean and On Time Travel Service.
 Some of the advantages of dealing with us are: 

-    You can choose your seat
-    You can book your bus tickets online, by phone, or in person
-    You can choose from buses based on boarding points, timing and bus type 

Do I need to register to use SRS Travels?

No. SRS Travels does not require its customers to go through a tedious registration process. 

Does booking online cost me more?

Not at all!

Ticket-related

I've lost my ticket. What should I do now?

A copy of the ticket would have been sent to you by e-mail when you booked it. Please take a printout of that mail and produce it at the time of boarding. If you have not received the ticket e-mail, please call any of our call center and our executive will re-send you a copy by mail.

Booking-related

What is the procedure for booking a ticket?

1.PHONE BOOKING:  customer has to call the call center of SRS on contact numbers (080-26801616/17) – then he has to place a requisition for a particular service, and his seat will be kept on phone booking. It is your responsibility to collect the ticket from our office before 2 Hours of departure lest it will be canceled in auto appropriation.
If he does not confirm, the relevant seat will be released.

2. ONLINE BOOKING: This facility is available through SRS web site www.srsbooking.com  with the help of debit card, credit card and net banking.

3 AGENT BOOKING: The customer has to approach the authorized booking agent of SRS and buy a ticket on payment of requisite fare.

4 ONLINE AGENT BOOKINGS(REDBUS, TRAVELYAARI, TICKETGOOSE, VIA, MAKEMYTRIP ETC): The procedure of ONLINE BOOKING  applies to this booking.

5 SRS COUNTER BOOKING: You can visit to any of our nearest branch.


What I have to do when all seats are sold out per service?

You have to select Request button and need to enter your details like Name, Phone Number and e-mail Id, Our call center will get back to you if any seats fall vacant due to cancellation.

Change of boarding place?

It is possible.

What is the procedure for postponement of journey-Is proponent possible? If so what is the procedure?

Update Ticket: 
You can change your Boarding Address and Mobile No. 
After the Modification, Please take the updated Print of the Ticket. 
Pre/Post Pone Ticket:  For the pre/post pone, you will get the Coupon to your mail ID with full amount coupon - Valid for 5 hour(s). 
Generated coupon can be used for Pre/Postpone within 6 hour(s). 
Booking fare amount is less than coupon amount then Difference amount of coupon will   not be refunded. 
For Pre/Postpone ticket, if cancelled the amount/coupon will not be refunded. 
For Pre/Postpone ticket, it cannot be pre/post poned. 
Multiple Usage of Coupons (Normal Coupon, Gift Coupon, Pre / Post Pone, Open Coupon) Cannot be used at the Single Booking.

What is the limit of luggage being carried in the bus?

Personal luggage like briefcases and suitcases are allowed.

Is there any facility for recharging laptops and mobiles?

Yes, such facility is provided.

I am a lady passenger-Whether a male is allowed to sit beside me if the seat is vacant?
No.

Payment-related

Does the owner of the credit card with which the ticket is purchased need to be one of the passengers?

Not at all! A passenger can use any card to pay for the ticket, not necessarily their own. However, please note that the passenger in whose name the ticket is booked should carry a proof of his identity (along with the ticket) at the time of boarding the bus. 

I don't have a credit card. Can I still buy a bus ticket?

Sure you can. You can call us and book your bus ticket over the phone or approaching our offices 

What payment options do I have?

The different payment options are
•    Credit card
•    Debit card 
•    Internet banking (Internet enabled online bank account)

Can I pay using my internet enabled bank account?

Yes. You can transfer money from any of your below bank accounts to SRS Travels to buy tickets: 
 ABN Amro Bank     Citibank     IDBI Bank     Punjab National Bank
 Axis Bank (UTI Bank)     Corporation Bank     IndusInd Bank     State Bank of India (SBI)
 Bank of India     Federal Bank     Jammu & Kashmir Bank     Union bank of India
 Bank of Rajasthan     HDFC Bank     Kotak Bank     Yes Bank
 Centurion Bank of  Punjab     ICICI Bank    Oriental Bank of Commerce    

How does the transaction appear on my card / account statement?

Transactions on SRS Travels will appear as, srsbooking.com or CCavenue & EBS in your statement depending on the payment option that you had chosen. 


Is it safe to use my credit card on this site?

Transactions on SRS Travels are very safe. We employ the best-in-class security and the transactions done are secure. Apart from being certified by Verisign, SRS Travels uses Secured Socket Layers (SSL) data encryption. Using SSL ensures that the information exchanged with us is never transmitted unencrypted, thus protecting the information from being viewed by unauthorized individuals.

Is there any concession for regular customers, physically handicapped or senior citizens or students attending sports meets/events?

No.

I have attempted to book a ticket with a credit card online – the relevant fare amount is deducted but ticket is not delivered?

As a matter fact, the amount so shown as deducted is not transferred to our travels A/C  .It is a small technical failure that occurs when to persons try simultaneously for the same seat – the said amount will be transferred to your account by the concerned with in 7 banking days as per banking rules

Cancellation-related

Can I cancel my ticket online?

Yes, The Tickets booked online can be cancelled only online

Cancellation Charges:

· Less than 4 hours from the station departure time: 100 %

· Between 4 Hrs to 12 Hrs from the station departure time: 50 %

· Between 12 Hrs to 24 Hrs from the station departure time: 20 %

· Between 1 to 7 days before station departure time: 15 %

· Between 7 to 30 days before station departure time:15 %

How can I cancel my bus ticket online?

You need to click on Modify Ticket Link provided on home page , ok the terms and conditions and click on the link continue then you need to enter your ticket number and e-mail id or phone number that was provided at the time of booking and click on cancel ticket.

Refund-related

I missed the bus. Do I get a refund?

SRS Travels provides a 100% refund if the bus is missed due to SRS Travels However, if the bus is missed due to any other reason not directly related to SRS Travels no refund is provided